WHAT'S THE MINIMUM NUMBER OF PEOPLE I CAN BOOK FOR?
As we always seat groups on their own tables, the minimum number of people you can book for is 10.
WHAT SIZE ARE THE TABLES?
Tables are 6ft and we seat 8 – 12 comfortably on these tables. On occasions at our discretion, we may put 13 on a table. Generally, groups of 13 and above will be split between tables, although these will, of course, be next to each other.
WHAT'S ON THE MENU?
There is a set menu for each event – please see the menu tab for more information on the menu for Winter Wonkaland.
DIETARY REQUIREMENTS
We have designed delicious menus alongside our main menu for those guests who are vegetarian, vegan or have an allergy to dairy, gluten or nuts. We can also cater for Halal meals.
Please note that these alternative meals must be ordered in advance of the party.
CAN I CHANGE MY BOOKING?
Please note that should you wish to add guests to your booking, this is subject to our availability. If you wish to reduce the number of people in your party, any deposits already paid are non-refundable and non-transferrable. Any final balances are non-refundable and non-transferrable.
HOW AND WHEN DO I PAY FOR MY PARTY?
The initial deposit of £18 per person is due upon booking The rest of the balance for your booking is due no later than 8 weeks before the date of the party.
BUSINESS / CONSUMER PRICE & CLAIMING BACK VAT
All customers pay the Consumer Price to book their party.
If you are a VAT registered business you may be able claim back the VAT through your business like any other business expense, so you end up paying the advertised Business Price.
*if applicable, your accountants will advise you on this and we will not be held responsible for any errors caused.
HOW DO I PRE-ORDER DRINKS?
We have drinks tokens and packages available. These go on sale, via the website in October.
Should your group not wish to pre-order drinks, you can of course use cash and debit/credit cards to pay for drinks at the party.
DRINKS PACKAGES
Bar tabs
Please note that we cannot run bar tabs at any of our events. However, should you wish to provide some drinks for your group you can pre-order drinks packages, wine by the bottle or drink tokens.
QUESTIONS ABOUT OUR VENUES?
IS THERE AN AGE LIMIT?
Our parties are standardly only attended by guests who are over 18 years old. However, if you have a 16 or 17 year old who works with you we may be able to accommodate. Please speak to your event coordinator.
ARE THE VENUES ALL ACCESSIBLE?
All of our venues are accessible to wheelchair users, or with limited mobility. Should any of your guests have such please do call us so we can do our best to ensure their requirements are looked after during the event.
IS THERE A CLOAKROOM?
All of our venues have a complimentary cloakroom for guests, please note that there is no charge and that all items are left at the owner’s risk.
ABOUT THE PARTY NIGHT?
HOW DO I GET THERE?
Each of the guests in your party will receive a physical ticket, which will have the address of the venue on them.
Most of our venues do have car parks adjacent to them, we are not responsible for any parking on the night.
WHAT TIME DO THE PARTIES START?
The parties open at either 7 or 7.30pm, depending on venue and night,
WHAT IS THE DRESS CODE?
We have a smart dress code, and as such do not allow guests to wear trainers to our events.
CAN I DRESS UP TO MATCH THE THEME?
You can of course get into the spirit of the party, as long as your outfit fits within our smart dress code.
IS THERE A TABLE PLAN?
When you enter the venue you will see several table plans displayed, which detail which tables have been allocated to your group. We do not set out tables plans or names within groups, however should you wish to compile your own you are welcome to pop name places etc on your tables.
ARE THERE PHOTOGRAPHS TAKEN?
We have photographers at all of our venues, you can purchase and take home your photos on the night.
ARE THERE STROBE LIGHTS USED?
Yes, at some of our venues, the disco and entertainment may have bursts of flashing lights.
QUESTIONS AFTER YOUR PARTY?
HOW DO I SEND MY FEEDBACK TO YOU?
We always love to hear how much you have enjoyed our parties, and of course if you have ideas which may help us improve please do email us and remember to include your party group name.