FYI
WHAT SIZE ARE THE TABLES?
We have several sizes of tables available from 10 to 13, please do call us if you wish to discuss arrangements for the number in your party.
Dietary requirements
We have designed delicious menus alongside our main menu for those guests who are vegetarian, vegan or have an allergy to dairy, gluten or nuts. We can also cater for Halal meals.
Please note that these alternative meals must be ordered in advance of the party.
Please note that we are not unable to provide Kosher meals, however, you are welcome to arrange for the venue to receive a Kosher Meal on the day of your party and they will cook this in their ovens and serve (still in the tray) to your guests at their tables. There is no additional charge for this service; however neither does the guest receive any discount for not having one of our own meals.
CAN I CHANGE MY BOOKING?
Please note that should you wish to add guests to your booking, this is subject to our availability. If you wish to reduce the number of people in your party, any deposits already paid are non-refundable and non-transferrable. Please note if you reduce your group size below the agreed minimum size you may be required to pay for the guests. Any final balances are non-refundable and non-transferrable.
HOW AND WHEN DO I PAY FOR MY PARTY?
The initial deposit is due upon booking. The rest of the balance for your booking is due no later than 8 weeks before the date of the party.
Any additional items such as drinks packages must be paid for on your final balance date.
The balance of your booking can be paid on our website, by bank transfer, or debit / credit card. All details can be found on your booking confirmation email.
Claiming back VAT
If you are a VAT registered business you may be able claim back the VAT – through your business like any other business expense. *if applicable, your accountants will advise you on this and we will not be held responsible for any errors caused.
QUESTIONS ABOUT OUR VENUES?
Are the venues all accessible?
All of our venues are accessible to wheelchair users, or with limited mobility. Should any of your guests have such please do call us on 01273 858206 so we can do our best to ensure their requirements are looked after during the event.
Dance floor
Please note that some of our venues have a raised dance floor, which is not always accessible to those people in wheelchairs. Please confirm with your event manager if this is a concern.
Is there a cloakroom?
All of our venues have a complimentary cloakroom for guests, please note that there is no charge and that all items are left at the owners risk.
QUESTIONS ABOUT THE PARTY NIGHT?
How do I get there?
Once booked the lead booker can forward confirmation details to each of the guests in your party, which they can view on any mobile device or print it which details the venue’s locations as well as directions to the venue.
What is the dress code?
We have a strict smart dress code, and as such do not allow guests to wear jeans or trainers to our events.
Can I dress up to match the theme?
You can of course get into the spirit of the party, as long as your outfit fits within our smart dress code.
Are there strobe lights used?
Yes, at some of our venues, the disco and entertainment may have bursts of flashing lights. Please talk to your event manager if this is a concern.
QUESTIONS AFTER YOUR PARTY?
How do I send my feedback to you?
We always love to hear how much you have enjoyed our parties, and of course if you have ideas which may help us improve – please do email us and remember to include your party reference, all complaints will be dealt with directly with the venue. Any decision will be at their sole discretion.
