FAQ
WHAT’S THE MINIMUM NUMBER OF PEOPLE I CAN BOOK FOR?
As we always seat groups on their own tables, the minimum number of people you can book for is 10 for shared parties. Exclusive party events will depend on the venue contract.
WHAT SIZE ARE THE TABLES?
We have several sizes of tables available from 10 to 13, please do call us if you wish to discuss arrangements for the number in your party.
The venue reserves the right to maximise table space, for groups over 10-13 the group may be split between tables although these will of course be next to each other.
WHAT’S ON THE MENU?
Please see the menu tab for the shared party menu. A range of options are available for you to choose from; this can be canapes, bowl food or a 3 course meal.
Dietary requirements
We have designed delicious menus alongside our main menu for those guests who are vegetarian, vegan or have an allergy to dairy, gluten or nuts. We can also cater for Halal meals.
Please note that these alternative meals must be ordered in advance of the party.
Please note that we are not unable to provide Kosher meals, however, you are welcome to arrange for the venue to receive a Kosher Meal on the day of your party and they will cook this in their ovens and serve (still in the tray) to your guests at their tables. There is no additional charge for this service; however neither does the guest receive any discount for not having one of our own meals.
CAN I CHANGE MY BOOKING?
Please note that should you wish to add guests to your booking, this is subject to our availability. This party requires contracted numbers meaning that you will have to pay for the full amount of the amount attending come your final balance date. You can add guests but cannot remove them.
HOW AND WHEN DO I PAY FOR MY PARTY?
The initial deposit is due upon booking. The rest of the balance for your booking is due no later than 8 weeks before the date of the party.
Any additional items such as drinks packages and dodgems tokens must be paid for on your final balance date.
The balance of your booking can be paid on our website, by bank transfer, or debit / credit card. All details can be found on your booking confirmation email.
Business / Consumer Price – claiming back VAT
All customers pay the Consumer Price to book their party.
If you are a VAT registered business you may be able claim back the VAT – through your business like any other business expense, so you end up paying the advertised Business Price. *if applicable, your accountants will advise you on this and we will not be held responsible for any errors caused.
Bar tabs
Please note that we cannot run bar tabs at any of our events.
QUESTIONS ABOUT OUR VENUES?
What is a marquee?
Our marquees are semi-permanent structures with a spirit-level, carpeted, fully-suspended floor. The structure would be unaffected by even a severe storm.
Is there an age limit?
Our parties can only be attended by guests who are over 18 years old.
Are the venues all accessible?
All of our venues are accessible to wheelchair users, or with limited mobility. Should any of your guests have such please do call us on 01273 858206 so we can do our best to ensure their requirements are looked after during the event.
Dance floor
Please note that some of our venues have a raised dance floor, which is not always accessible to those people in wheelchairs.
Is there a cloakroom?
All of our venues have a complimentary cloakroom for guests, please note that there is no charge and that all items are left at the owners risk.
Are the venues heated?
Yes, we have Multi-Thermostatic Heaters throughout the venue, including cloakrooms, reception areas and toilets -these are more than capable of making the marquee really toasty on even the coldest December night.
QUESTIONS ABOUT THE PARTY NIGHT?
How do I get there?
Once booked the lead booker can forward confirmation details to each of the guests in your party, which they can view on any mobile device or print it which details the venue’s locations as well as directions to the venue.
Is there parking at the venue?
Most of our venues do have car parks adjacent to them, we are not responsible for any parking on the night.
What time do the parties start?
Most parties open between 6.30pm- 7.00pm, and so we recommend arriving at this time.
What is the dress code?
We have a strict smart dress code, and as such do not allow guests to wear jeans or trainers to our events.
Can I dress up to match the theme?
You can of course get into the spirit of the party, as long as your outfit fits within our smart dress code.
Is there a table plan?
When you enter the venue you will see several table plans displayed around the bar area, which detail which tables have been allocated to your group. We do not set out tables plans or names within groups, however should you wish to compile your own you are welcome to pop name places etc on your tables from 6.30pm on the night of your party.
Are there photographs taken?
We have photographers at some of our venues, you can purchase and take home your photos on the night. Unfortunately, photographs will not be available to order after your event.
Are there strobe lights used?
Yes, at some of our venues, the disco and entertainment may have bursts of flashing lights.
QUESTIONS AFTER YOUR PARTY?
How do I send my feedback to you?
We always love to hear how much you have enjoyed our parties, and of course if you have ideas which may help us improve – please do email us and remember to include your party reference, all complaints will be dealt with directly with the venue. Any decision will be at their sole discretion.
